Shipment Processing Time
All orders will be processed within 1-3 days of purchase. If an issue arises with your order a member of our team will reach out to you via email. Orders a processed Monday through Saturday and are often shipped the same day as purchase. During times of high volume such as Christmas, delays are expected.
We will contact you when you order has been shipping providing you with the tracking codes.
Shipment Errors & Resolutions
We are all human so shipment errors can occur. Fortunately there is always a resolution. Below is a list of potential errors,
- Received wrong item.
- Item says delivered, but is not in possession.
- Never received order.
- Tracking information says order has been delayed.
- Tracking information says order is still awaiting shipment.
If any of the above apply to your order, please contact us.
We do offer international shipping. International delivery times will take longer, but processing times remain within 1-3 days of purchase. We do not offer returns when purchasing internationally.
Eco Friendly Options
To reduce the impact we have on the environment we offer Eco Friendly Shipping. This option is available for most orders under 32 ounces on the west coast. When chosen your order will be packaged with biodegradable materials.
Our overarching goal is to be as eco friendly as we can when shipping. Help us, not only change the landscape of online shipping, but save our oceans by selecting Eco Friendly Shipping at checkout.
In-Store Pick Up
As an alternative to shipping we offer in-store pick up for those in our local area. Learn more about how to get in-store pick up on our blog.
Returns & Shipping
All orders shipped out will be provided with a UPS Return label and instructions on how to return on the packing slip. For more information on returns see our Returns Policy.