How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

All orders will be processed within 1-3 days of purchase. If an issue arises with your order a member of our team will reach out to you via email. Orders are processed Monday through Friday and are often shipped the same day as purchase. During times of high volume such as Christmas, delays are expected.

For more information on our shipping policy click here

Do you ship overseas?

At this time we do not offer international shipping.

General Questions

What is Upper Park?
  • Upper Park is our clothing brand inspired by Bidwell Park located here in Chico. Bidwell Park is one of the largest state parks in California and is divided into Lower Bidwell Park and Upper Bidwell Park 

  • Upper Bidwell Park offers biking trails for all experience levels, swimming holes, and opportunities to see wildlife like deers, turtles, birds, rabbits, beavers and otters.

  • Lower Bidwell Park has more paved walking trails, biking paths, shade and playgrounds. Lower Bidwell Park is best known for its man-made pool, One Mile
How did Upper Park Clothing Start?

Upper Park started as a small screen printing shop in a garage. From there we started making our own clothing. After our first swimming holes inspired shirts our customers started asking for more. 

What is Landmark 329

Landmark 329 is the California historical landmark number of the original piece of land John Bidwell purchased here in Chico, which is known as Rancho Del Arroyo Chico and covers the land of and around the Bidwell Mansion 

Do you guys do your own screen printing?

Yes! Our screen printing warehouse is located here in Chico on Cherry Street. And we screen print for many other companies. If you are interested in our custom services check out our customs page

How long has the company been in business?

We started our screen printing services in 2012 and the Upper Park Clothing line launched shortly after in October of 2013.

What swimming holes are in Upper Bidwell Park?

From the bottom of the park to the very top, the swimming holes are:

Alligator Hole, Day Camp, Bear Hole, Salmon Hole, Browns Hole. Bear Hole is the most famous and we highly recommend hiking Yaki Trail to get there. Yahi is about an 8 mile loop and takes about 3 hours. It’s very easy and the trail follows Big Chico Creek.

Get in touch

Have questions about your order, or a general enquiry?