Shipping Policy
Domestic Shipping
Shipment Processing Time
All orders will be processed within 1-3 days of purchase. If an issue arises with your order a member of our team will reach out to you via email. Orders are processed Monday through Friday and are often shipped the same day as purchase. During times of high volume such as Christmas, delays are expected.
Shipment Notifications
We will contact you when you order has been shipping providing you with the tracking codes.
Shipment Errors & Resolutions
We are all human so shipment errors can occur. Fortunately there is always a resolution. Below is a list of potential errors,
- Received wrong item.
- Item says delivered, but is not in possession.
- Never received order.
- Tracking information says order has been delayed.
- Tracking information says order is still awaiting shipment.
If any of the above apply to your order, please contact us.
International Shipping
At this time we do not offer international shipping.
In-Store Pick Up
As an alternative to shipping we offer in-store pick up for those in our local area. Learn more about how to get in-store pick up on our blog.
Returns & Shipping
If you need to start your return process please find your order in our Return Portal and follow the steps.
The Upper Park Store
Located in the heart of downtown Chico, California you can find all our clothing and gifts.
